Refund Policy for www.gasmaskgp5.com by Military Brothers
At Military Brothers, we prioritize customer satisfaction and aim to provide a transparent and fair refund policy. Please review the following guidelines that outline our approach to refunds for purchases made on www.gasmaskgp5.com:
1. Eligibility for Refund:
- Refunds are applicable within 5 days from the date of purchase.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
2. Initiation of Refund:
- Customers must contact our Customer Support team at info@gasmaskgp5.com to initiate a refund request.
- Include the order number, a detailed reason for the refund request, and any relevant supporting documentation or images.
3. Inspection and Approval:
- Our team will inspect the returned item to ensure it meets the eligibility criteria.
- Approval or denial of the refund will be communicated to the customer within 7 business days of receiving the returned item.
4. Refund Process:
- If approved, the refund will be processed to the original method of payment within 14 days.
- Customers will be notified via email once the refund has been initiated.
5. Non-Refundable Items:
- Certain items are non-refundable, including:
- Digital products or services delivered electronically.
- Items marked as final sale or clearance.
6. Return Shipping:
- Customers are responsible for the cost of return shipping, unless the return is a result of our error.
- It is recommended to use a trackable shipping service to ensure the safe return of the item.
7. Damaged or Defective Items:
- If an item arrives damaged or is found to be defective, customers must notify us within 7 days of receiving the item.
- Provide images and a detailed description of the damage or defect for prompt assistance.
8. Cancellations:
- Customers can cancel an order within 24 hours of purchase by contacting info@gasmaskgp5.com.
- Once the order is processed and shipped, it is no longer eligible for cancellation.
9. Changes to Refund Policy:
- Military Brothers reserves the right to modify or update the refund policy at any time.
- Customers will be notified of any changes through our website.
10. Contact Information:
- For any questions or concerns regarding refunds, customers can reach out to our Customer Support team at info@gasmaskgp5.com.
By making a purchase on www.gasmaskgp5.com, customers acknowledge and agree to abide by the terms outlined in this refund policy. This policy is designed to ensure fairness and clarity in all refund-related matters.